Refund & Cancellation Policy

Proxy Gyan Private Limited

Last updated: 19 May 2026

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1. Introduction

This Refund & Cancellation Policy ("Refund Policy") applies to all purchases made by users ("User", "You", "Your") of products and services offered by Proxy Gyan Private Limited ("Company", "We", "Us", "Our") through our website proxygyan.com ("Website"), our mobile applications ("Application"), or any other mode of access, registration, or delivery (collectively, the "Services").

This Refund Policy forms part of, and should be read together with, our Terms of Service and Privacy Policy. This Policy is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and does not require a physical or digital signature.

Please read this Refund Policy carefully before making any purchase. By completing a purchase, You confirm that You have read, understood, and agreed to this Policy. If You do not agree with this Policy, please do not purchase or use the Services.

Nothing in this Policy limits or waives any right You have under the Consumer Protection Act, 2019 or any other applicable law of India. Where any provision of this Policy conflicts with a mandatory legal right available to You, that legal right will prevail.

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2. How to Request a Refund or Cancellation

To request a refund or cancellation, contact our support team at support@proxygyan.com with the following details:

• The registered name and email address or mobile number on the account

• The order or transaction ID

• The product or service purchased

• The reason for the refund or cancellation request

We may ask for reasonable additional information to verify the purchase and process the request.

Processing time: Once a refund is approved, the approved amount will be processed to Your original payment method within 7 (seven) business days. The time taken for the amount to appear in Your account thereafter depends on Your bank or payment provider and is outside Our control.

Refund method: Refunds are issued only to the original payment method used for the purchase. We do not issue cash refunds or refunds to a different account, card, or instrument.

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3. Refund Eligibility by Product

Refund eligibility depends on the product or service purchased and on whether it has been "redeemed". A product or service is considered redeemed when You have accessed, downloaded, used, attended, or otherwise consumed it, in whole or in part.

3.1 General digital services and courses

For digital services and courses not specifically covered below, You may request a full refund within 7 (seven) days of the date of purchase, provided the service has not been redeemed. Once a service has been redeemed, it is no longer eligible for a refund except where required by law or where the service was defective or not as described.

3.2 Personalised Timetable

A Personalised Timetable is prepared specifically for You based on Your submitted inputs. By purchasing this product, You request and authorise Us to begin preparing the personalised output immediately. You may cancel and receive a full refund only before the personalised PDF or output has been delivered to You. Once delivered, no refund will be available, except where required by law or where the delivered product is defective or materially not as described.

3.3 Jeet Nishchay 1-On-1 Mentorship

You may request a full refund within 7 (seven) days of purchase, provided no mentorship session has been attended and no session has been missed without timely cancellation or rescheduling as per the booking terms communicated to You. Once a mentorship session has been availed, the purchase is no longer eligible for a refund, except where required by law or where there is a proven deficiency in service. If You are unable to attend a scheduled session, please refer to the cancellation and rescheduling terms provided at the time of booking.

3.4 Proxy Gyan App Subscriptions (Android and iOS)

Subscriptions purchased through the Google Play Store or the Apple App Store are governed by the refund policies of those platforms. The Company does not directly process refunds for these subscriptions. To request a refund for an app subscription, please contact the relevant store:

• Google Play: through Your Google Play account or Google Play support

• Apple App Store: through reportaproblem.apple.com

If You purchased an app subscription directly from Our Website (not through an app store), the rules in Section 3.1 apply.

Cancelling a subscription stops future renewals but does not automatically entitle You to a refund for any period that has already been billed, unless required by law, by the applicable app store's policy, or by this Refund Policy.

3.5 Free trials and free downloads

No payment is collected for free trials or free downloads, and therefore no refund applies. If a free trial converts to a paid subscription, the refund rules for the applicable product apply from the date the paid charge is made.

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4. Cancellation by the User

You may cancel a purchase before the relevant product or service has been redeemed or delivered, subject to the product-specific rules in Section 3. Once a service has been redeemed or delivered, cancellation is no longer possible and the refund rules above apply instead.

We do not charge any separate cancellation fee, unless such a fee is expressly disclosed to You at the time of purchase and is permitted under applicable law.

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5. Cancellation, Suspension, or Discontinuation by the Company

We reserve the right to modify, suspend, or discontinue any Service. If We discontinue a paid Service that You have already purchased and have not yet redeemed, You will be entitled to a refund for the unredeemed portion. Where We discontinue an ongoing subscription, We will provide a pro-rata refund for the paid period that has not yet been delivered.

We may suspend or terminate Your access to a Service without refund if You breach Our Terms of Service, including through fraud, abuse, or unauthorised use of the Services.

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6. Pricing

All prices are displayed at the time of purchase and may change from time to time. A change in price will not affect an order that You have already placed and paid for. You will only ever be charged the price shown and confirmed to You at the time of Your purchase.

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7. Chargebacks and Fraudulent Claims

If You believe a charge is incorrect, please contact Us first so that We can resolve it directly. Raising a chargeback or payment dispute without first contacting Us may delay resolution.

We reserve the right to decline a refund and to suspend an account where We reasonably determine that a refund or chargeback claim is fraudulent, abusive, or made in bad faith — for example, where a service has been substantially redeemed and a refund is then claimed.

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8. Non-Transferability

Access to the Services through any registration or subscription is personal to You and is non-transferable. A refund will only be issued to the original purchaser.

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9. Grievance Redressal

In accordance with applicable law, the contact details of our Grievance Officer are below. If You have a complaint about a refund or cancellation that has not been resolved by our support team, You may escalate it here:

Grievance Officer Name: Kiratsinh Jadeja Designation: C.E.O. Proxy Gyan Private Limited Email: kirat@proxygyan.com

We will acknowledge Your complaint within 48 (forty-eight) hours of receipt and endeavour to resolve it within 1 (one) month from the date of receipt, or within such other timeline as may be required under applicable law.

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10. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. The Policy in effect at the time of Your purchase governs that purchase. We encourage You to review this Policy before each purchase.

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11. Contact Us

For any refund or cancellation request, or for any questions about this Policy, contact:

Customer Support Proxy Gyan Private Limited Email: support@proxygyan.com

We make every effort to provide You with a smooth experience and to resolve issues fairly and promptly.